We are more than happy to offer a refund or to exchange your product if for any reason it is unsuitable or you are unhappy with it. To arrange an exchange or refund please contact us within 7 days of receiving your order. If you do not contact us within 7 days we cannot provide a refund or exchange. When returning items please ensure you provide the following:
- A covering letter explaining the reason for the return, whether you require a refund or exchange, and details of what you would like the item(s) to be exchanged for if applicable.
- As many details as possible regarding your order, including a copy of the invoice and your order number, to help us more quickly find your details and process your request.
Please also ensure that:
- All items are returned in the same condition they were received.
- All items are packed securely to avoid damage during postage. SafeGuard Armour® recommends using a registered postal service for returns, allowing you to track the status of your item(s).
All returns can be addressed to our Head Office at the following address:
Unit 1, Angel Court,
If you have any queries regarding returns please contact us and we will be happy to help. Please note that items returned in a condition different to the condition they were dispatched in can only be refunded or exchanged at our discretion. It is the duty of you, the consumer, to make sure that any item is correctly maintained and taken care of whilst in your possession. If it is not, your right to an exchange or refund may be void.