Refund policy

UK AND INTERNATIONAL RETURNS

We have a 30-day return policy, which means if you are not satisfied with the products you received, we will accept a return or exchange within 30 calendar days of the delivery of your order.

To be eligible for a return, products must be in the same condition that you received them, unworn or unused,, and in their original packaging. 

How to return products to us: 

  1. Complete the form on the reverse side of the leaflet sent with your product(s) and place it inside our parcel. 
  2. Create a return with the courier of your choice. We recommend you use a courier service that provides a tracking number. You will need to send your return to: 

    SafeGuard Armour Returns,
    23 Felnex Close
    Leeds,
    LS9 0TN

  3. Notify us of your return or exchange by calling us at 0113 88 05 699 or by emailing us at info@safeguardarmor.co.uk Remember to include your order number, contact details, and your tracking number. 
  4. Ensure all products being returned are packaged well and safely. It is important vests are not folded or crushed into any packaging.

We will issue you with a refund/exchange once we have received the returned products and they have passed our quality checks*.

Customers are responsible for any shipping costs that occur when returning items. For your protection, we recommend you use a tracked courier service as we cannot accept liability for goods lost in transit. Please retain the proof of postage until your refund has been processed.

You can contact us with return questions at info@safeguardarmor.co.uk.

*If returned items do not pass our quality check, we have the right to refuse a refund.

DAMAGES AND ISSUES

Please inspect your order upon receipt. If your package is visibly damaged on delivery, please tell the person delivering your parcel that you wish to sign as "received damaged". Contact us immediately at returns@safeguardarmour.co.uk if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Please note that we may require images and/or videos of any damage for our records and may need to receive the products before a replacement or refund is issued. 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please ensure all goods are packaged safely and your return slip is inside the parcel.

CANCELLATIONS 

In the unlikely situation that you want to cancel your order, you would need to alert us prior to your order being confirmed with shipping information. Once an item is shipped, we cannot cancel and the returns policy should be followed.

REFUNDS

We will notify you once we’ve received and inspected your return, to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method.

If you bought goods using a discount or offer, we will adjust the refund accordingly. 

Please remember it can take some time for your bank or credit card company to process the refund. Please allow 5-7 business days for the refund to be processed.